Marketplace frequently asked questions

The Marketplace is a convenient venue to connect potential buyers and potential sellers in a secure environment. TextbookRush is committed to creating a safe and reputable marketplace for customers to do business and will not tolerate fraud or malicious intent.

TextbookRush works hard to find the most reliable and experienced sellers available to provide you with the best service. Should you have any problems, we have established our Trusty Guarantee. If you encounter any unpleasant experience with a seller, please let us know by filing a Trusty Guarantee right away.

If you are have having difficulties with one of our sellers, please contact our help department.

All marketplace sellers offer a standard shipping rate of $2.99 per book. Select sellers also offer expedited services at a rate of $5.49 per book. Overnight and express shipments are not currently offered on our marketplace and only apply to orders directly fulfilled by TextbookRush.

All marketplace sellers are required to accept returns for up to 30 days from the order date. Additional return periods beyond the initial 30 days are at the sole discretion of each seller. TextbookRush strongly recommends that all buyers read a seller’s return policy when deciding whether to purchase a book.

After you select a textbook offered by a marketplace seller, click on the seller’s name to go to the feedback and customer information page. The return policy is listed under “Refund policy & Customer Care information.”

If no return policy is listed, each marketplace seller is still required to accept returns for up to 30 days from the order date. Buyers with questions about returns should consider contacting the seller prior to ordering.

All requests to return textbooks must be sent directly to the marketplace seller that fulfills the order. Please note that some return locations may be located outside of the U.S. and that you (the buyer) may be responsible for return shipping charges.

More information about the marketplace is located on our Marketplace Seller FAQ.

Contact the marketplace seller that sold you the specific item you have questions about. Please allow 1-2 business days for a response.

You must contact the marketplace seller who shipped the item regarding any cancellation or address change requests.